We collect information to provide and improve our services. This includes:

1. Information You Provide

• Account Information: Name, email address, phone number, password, and profile details when you sign up.
• Chef Profiles: Details like cooking preferences, food specialties, and other optional information shared by home chefs.
• Order Details: Address, payment method, and meal preferences when placing orders.

2. Automatically Collected Information

• Device Information: Device type, operating system, app version, and unique device identifiers.
• Usage Data: App activity, pages viewed, and interactions with features.
• Location Data: If permitted, we collect your location to connect you with nearby chefs and provide accurate delivery information.

3. Payment Information

Payments are processed securely by third-party providers, and we do not store your financial details.

We use the information collected to:

• Facilitate account creation and secure login.
• Connect customers with home chefs and process orders.
• Provide location-based recommendations for chefs and meals.
• Manage chef profiles and order transactions.
• Enhance app functionality and user experience.
• Send notifications, updates, and promotional offers (you can opt out anytime).
• Ensure compliance with legal obligations and resolve disputes.

We only share your information in limited circumstances:

• With Home Chefs and Delivery Partners: To fulfill orders and coordinate delivery.
• With Third-Party Service Providers: For payment processing, analytics, and app functionality.
• As Required by Law: To comply with legal obligations or respond to lawful requests.
• With Your Consent: If you explicitly agree to share information for additional purposes.

We retain your personal data as long as necessary to provide our services or comply with legal obligations.

Customer Account Deletion

You have the option to delete your account at any time. When you delete your account:

• Your personal data will be permanently removed from our active databases.
• Any pending orders or transactions must be completed before account deletion.
• Some data may be retained in backup systems or as required by law for audit or legal compliance.

To request account deletion, use the "Delete Account" option in your account settings or contact us at [email protected]
.

We use robust technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

You have rights regarding your personal information, including:

• Accessing, updating, or deleting your data.
• Opting out of marketing communications.
• Withdrawing consent for location tracking or other optional features.

To exercise these rights, please contact us at [email protected]
.

We may update this Privacy Policy periodically. Any changes will be posted here, and your continued use of the app indicates your acceptance of the updated terms.

For questions or concerns about this Privacy Policy or your data, please contact us at:

Email Us   or   Contact Us